1. Introduction
La Mano Boho (including notably SARL AVM IMPORT, 89 Rue Daniele Casanova, 46000 CAHORS, France), responsible for processing your Personal Data ("we") takes the privacy of anyone who visits our online store La Mano Boho (the "Website") and more broadly of anyone who provides us with Personal Data (defined below) concerning them, in connection with contact with our brand, very seriously.
We will always process your Personal Data in accordance with the applicable regulations in France and in the European Union in the field of personal data protection ("Information and Freedoms regulation"), including in particular:
Law No. 78-17 of January 6, 1978, as amended, relating to data processing, files, and freedoms, and its possible updates;
Directive 95/46/EC of the European Parliament and of the Council of October 24, 1995, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, applicable until May 25, 2018;
Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (General Data Protection Regulation) repealing Directive 95/46/EC, applicable from May 25, 2018;
Where applicable, texts adopted within the European Union and local laws that may apply to personal data processed under the Contract;
Texts and decisions issued by supervisory authorities, in particular the Commission nationale de l'informatique et des libertés (CNIL);
This privacy policy is an integral part of our General Terms and Conditions of Sale which can be viewed by clicking here. By using the Website, placing orders, contacting our customer service or registering in our prospect database, you explicitly accept the use of your Personal Data in accordance with this privacy policy. This same privacy policy applies every time you provide us with your Personal Data and to all processing we may carry out on them.
2. Your Personal Data
The term "Personal Data" refers to any information about you that directly or indirectly identifies you, including your name, first name, address, phone number, email address, banking information, username, password, cookies, IP address, and other information that allows your identification and that you provide to us at any time.
3. Collection of Your Personal Data
We may collect your Personal Data when:
- you visit the Website;
- you create a customer account on the Website;
- you place an order on the Website by your own means;
- you place an order by phone;
- you subscribe to the La Mano Boho Newsletter;
- you submit a claim, ask a question, or send us any other comments;
- you provide us with your Personal Data on the Website or in any other way.
We also use "Cookies" as explained in Section 9 below. When the collection of certain Personal Data is necessary for the purposes outlined in Section 4 below, we will let you know. Please note that if you do not provide us with this information, we will not be able to fulfill these purposes.
4. Processing of Your Personal Data
We may need to process your Personal Data to fulfill the following purposes:
- process and fulfill the orders you place through the Website, by phone, including managing your payments;
- process and resolve any claims or questions related to your past or future orders, your customer account, or our brand;
- monitor, develop, and improve the Website and your use of the Website;
- analyze your behavior on the Website and your reactions to our marketing campaigns to enhance or personalize the products and services we offer you;
- manage the creation and maintenance of your customer account, including offering you new features or services;
- send you information and commercial offers regarding existing or new products and services related to the La Mano Boho brand and its universe;
- offer you personalized service and offers, by email, by phone, or on the Website.
5. Newsletter
6. Transmission of Your Personal Data to Third Parties
We may need to transmit your Personal Data:
- to some of our service providers who assist us in processing your order, delivering your products, collecting your payment, sending you information and commercial offers, and analyzing your use of the Website, with the aim of improving the quality and efficiency of the Website, provided that said providers are contractually bound to confidentiality and compliance with applicable laws regarding the protection of your Personal Data.
7. Your Rights
Under current legislation, you have the right to access, rectify or erase your data, limit the processing of your data, object to the processing, have your data ported, and define directives regarding the fate of your data after your death. These rights can be exercised via email at contact@avmimport.com or by postal mail addressed to the attention of the Legal Department / Personal Data Controller, at the following address: AVM IMPORT, 89 Rue Daniele Casanova, 46000 CAHORS, France, accompanied by a copy of an identity document.
8. Security of Your Data
We have implemented and maintain all appropriate protections to ensure that our internal procedures for the security of your Personal Data comply with current regulations. We also make every effort to ensure that third parties who work with us under contract as providers to make this Website and its content available to you and to process your orders (including our telephone order service) provide adequate protection for the Personal Data to which they have access. We limit access to Personal Data about you to employees subject to appropriate confidentiality obligations, and whom we believe need to come into contact with that Personal Data in order to carry out their duties and/or to provide products and services to you.
We will take all necessary steps to ensure the secure processing of your Personal Data. We will take particular precautions to protect your Personal Data against loss or misuse, and we will use security procedures to prevent any unauthorized access to this Personal Data. All Personal Data we collect is stored on a server that provides all necessary security guarantees and is kept for a period not exceeding the time necessary to achieve the objectives set out in Section 4 above.
9. Cookies (témoins)
10. Location and Transfer of Your Personal Data
We store your Personal Data in the European Economic Area ("EEA", which includes the 28 Member States of the European Union, as well as Norway, Iceland, and Liechtenstein) where the servers of the Website are located. If we need to transfer and store your Personal Data in a location outside the EEA, this transfer will take place in accordance with the laws applicable to the protection of personal data.
Some of the data collected, particularly the data related to the payment of your orders, may be subject to transfer to providers or subcontractors established in the United States or in other countries not recognized by the European Commission as having an adequate level of protection. In this regard, as authorized by applicable regulations, we undertake to only collaborate with companies registered on the American Privacy Shield registry (or equivalent for other countries), or to conclude with these companies a cross-border flow agreement, in accordance with the standard contractual clauses of the European Commission, or to collaborate with companies having Binding Corporate Rules (BCR) allowing cross-border transfers. You can obtain more details on this subject and, if necessary, obtain a copy of the cross-border flow agreements concluded with our partners by contacting contact@avmimport.com.
11. Duration of Your Data Retention
For the processing of personal data related to the management of e-commerce customers and prospects, including notably the management of customer relations, the management of marketing campaigns, the management of defective products, and parcel tracking, we will apply the following retention periods:
- Personal Data related to customers: duration of the contractual relationship extended by the legal prescription periods, namely 5 years;
- Data related to non-customer prospects: 3 years from the last active contact with our brand;
- Historical purchase and browsing cookies: 13 months;
12. Link to other websites
We may provide you with links to other websites. However, we will not be responsible for the content or information collection policies on these websites. If you visit third-party websites, we recommend checking their information collection and privacy policies. We accept no liability in this regard.
Please review these policies before providing your personal data to these websites.
13. Changes to our privacy policy
We reserve the right to modify our privacy policy in accordance with applicable data protection laws. In such a case, the changes to our privacy policy will be indicated here.
14. Contact us
If you have any questions regarding our privacy policy or how we use your Personal Data, please contact AVM IMPORT SARL, the data controller for your Personal Data in the context of the Website's activities, using this form